Manhattan SCALE Implementation

• Worked with customers to implement robust, .net-based warehouse management system 
• Provided post-implementation support to resolve any bugs and ensure customer satisfaction and retention

Product Support and Enhancement

• Analyzed customer operations and needs to come up with suggestions for enhancements to meet their specific business requirements
• Designed prototypes of enhancements providing an idea of the UX and functionality of the feature
• Created documentation detailing enhancement specifications and managed project with the development team

Database Support

• Built data correction scripts to resolve conflicting or erroneous data
• Reviewed logs to analyze performance issues on database server