SaaS Enterprise Learning

• Installed and became familiar with all features of an enterprise level-learning management system
• Worked with customer and cloud operations team to handle deployments and implement bug fixes

Project and Issue Management

• Utilized Salesforce to track customer issues and manage projects between development, cloud operations, and management teams
• Created reports to analyze trends in customer systems
• Improved company knowledge base by contributing articles describing how to solve reoccurring issues

Testing and Support

• Conducted testing on fixes delivered by development team to ensure issues were completely resolved
• Performed testing to reproduce issues and capture logs in order to assist with timely resolution of customer issues
• Provided troubleshooting support to customers through the phone calls and interactive screen sharing sessions